Medical Supply Sales stands by all of our products quality, therefore every item is inspected before shipping to a client. Any damages made during shipping will be handled with the carrier (FedEx) but for additional information or inquiries contact Medical Supply Sales at [email protected] for any assistance. All sales are final unless the product received is not the same as the product ordered by the client. Items can be returned within 30 days of the purchase so long that the customer is will to pay for the initial shipping cost, the return shipping cost and a 25% restocking fee.